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Too many alerts. Not enough time. That’s the reality for many growing Managed Security Service Providers (MSSPs). One of our mid-sized MSSP clients was no different—overwhelmed by thousands of daily alerts, their analysts were burning out, missing real threats, and struggling to maintain service quality.
With a growing client base and more tools feeding into their SIEM, they needed urgent relief. That’s where we stepped in—with a targeted SOAR (Security Orchestration, Automation, and Response) optimization strategy that made a measurable difference.
The Problem: Noisy Alerts Were Draining the Team
This MSSP had invested in solid detection tools, but their alert management process wasn’t keeping up. Every day, their security analysts faced hundreds of low-priority or duplicate alerts. Triage was manual and time-consuming, and escalations lacked proper enrichment.
Here’s what they were experiencing:
- Alert overload: Analysts were reviewing too many low-value alerts.
- Missed threats: Important incidents got buried under the noise.
- Burnout: The team was tired, and turnover was rising.
- Slow response times: Incident resolution times were slipping.
It wasn’t that the team lacked skills—it was that their SOAR platform wasn’t being used to its full potential.
Our Solution: A Comprehensive SOAR Playbook Audit
We kicked off with a full audit of their SOAR playbooks. We reviewed everything from automation triggers to how enrichment steps were performed and how escalations were handled.
Key actions we took:
- Mapped the alert flow: We visualized the lifecycle of an alert, from ingestion to closure, identifying bottlenecks and duplication.
- Tuned the prioritization logic: Using threat intel feeds and MITRE ATT&CK mappings, we redefined alert scoring to prioritize high-risk incidents.
- Optimized automation steps: We adjusted playbooks to automate common triage tasks—like IP reputation lookups, geo-location checks, and assigning alerts to the right teams.
- Enriched alerts smarter: Instead of adding raw data, we focused on contextual enrichment—showing why the alert mattered.
- Improved reporting visibility: We added KPIs to measure alert volumes, response times, and analyst workload.
The Result: 60% Reduction in Alert Fatigue
After just six weeks of working together, the improvements were clear.
- 60% fewer alerts required human review
Thanks to better filtering and triage logic, most routine alerts were auto-closed with confidence. - Response times improved by 40%
With analysts focused only on relevant alerts, they responded faster and more accurately. - Higher analyst satisfaction
The team reported less stress and more time to investigate real threats. - Leadership buy-in for continued SOAR investment
With measurable ROI, leadership greenlit further SOAR expansion across more services.
Why This Matters for MSSPs
MSSPs operate in high-pressure environments where every second counts. Without strong SOAR tuning, even the best tools create more noise than value. Optimizing your automation workflows isn’t just about efficiency—it’s about protecting your clients and your team.
Whether you’re dealing with alert fatigue, low threat visibility, or a stressed-out SOC team, a properly tuned SOAR platform can be a game-changer.
Ready to Optimize Your SOAR?
If you’re an MSSP struggling with alert volume and response speed, we can help. Our SOAR optimization service is built specifically for security teams like yours. Let’s discuss how we can:
- Reduce alert noise
- Boost your team’s effectiveness
- Improve incident response times
